Support

Overview

This monthly subscription service gives you the peace of mind of having a trusted data expert on your side. It provides you with priority access to my expertise for the maintenance, evolution, and ongoing support of your Business Intelligence solutions. It’s like having a specialist on your team, but at a fraction of the cost, ensuring your tools remain high-performing and aligned with your growing business.

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How It Works: A Simple and Transparent Process

This service is not based on "phases" but on a continuous and structured workflow designed to provide you with maximum value every month.

Step 1: Choose Your Package
You select the monthly hour package that best suits your needs, from a basic plan for essential maintenance to more comprehensive packages for continuous evolution.

Step 2: Access a Dedicated Channel
You will have a dedicated communication channel (e.g., a shared Trello board or a dedicated email address) to submit your requests in a tracked manner.

Step 3: Request Management
I handle your requests (bug fixes, small enhancements, questions) with guaranteed response times (SLA), ensuring your issues are addressed promptly.

Step 4: Monthly Reporting
At the end of each month, you receive a transparent report summarizing the activities performed and the value generated from your investment.

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What You Receive Every Month

Deliverables:

High-Performing and Up-to-Date Dashboards: The guarantee that your reports are functioning correctly and reliably.

Implementation of Small Enhancements: The ability to evolve your tools and add small features without needing to start a new project.

Monthly Activity Report: A clear summary of the work completed, the hours used, and the value provided, ensuring total transparency on your investment.

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